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Making a technical support query
Page 298
Making a technical support query
This section contains the following information about making a query;
• Who to contact on page 298
• Information needed when making a query on page 299
• Making a support query via the Perle web page on page 300
Who to contact
If you bought your product from a registered Perle supplier, you must contact their Technical
Support department; they are qualified to deal with your problem.
If you are a registered Perle supplier, and bought your product from Perle, contact Perle
Technical Support using the details given in Contacting Perle technical support on
page 303.
- IOPRINT+ Print Servers 1
- About this manual 4
- Using this on-line manual 5
- Fast Contents 7
- Contents 8
- CHAPTER 1 INTRODUCTION 19 9
- APPENDIX C WEBADMIN 204 15
- PPENDIX I TROUBLESHOOTING 273 17
- Features 20
- Chapter 1 Introduction 21
- IOPRINT+Jr 24
- Configuration File Format 26
- IOPRINT+ 27
- IOPRINT+Jr FAST 29
- LED Indicators 30
- 10/100BaseT DIP Switches 30
- LAN Installation 33
- Initial configuration 34
- Configuration Procedure 35
- Management 36
- AppleTalk Configuration 39
- Software Requirements 40
- AppleTalk Setup 40
- Download 42
- Device Configuration 46
- IP Address Configuration 47
- Other Configuration Settings 48
- Logical Printers 49
- Unix - TCP/IP 50
- Printing Methods 54
- LPD Printing Configuration 55
- LPD on System V 56
- Printing using LPD 60
- FTP (File Transfer Protocol) 61
- Printing using FTP 65
- Other Printing Methods 66
- Printing Using PSfilter 67
- Operating Modes 70
- NetWare configuration 73
- Printing - NDS & Bindery 77
- Windows NT Server (TCP/IP) 78
- Software requirements 79
- Device configuration 79
- IP address configuration 80
- Other configuration settings 81
- Logical printers 82
- Windows NT Host Configuration 83
- Ip address configuration 84
- Preparing for tcp/ip printing 84
- Windows NT 4.0 85
- Windows 3.51 86
- Printing with windows NT 88
- Command Line 89
- Operation 89
- Monitoring 89
- Page 100 100
- Page 102 102
- IOPRINT+ Print Server 104
- Windows for Workgroups 105
- Installation 105
- Pserver Main Screen 106
- Pserver Icons and Commands 106
- Page 107 107
- Page 109 109
- Control Panel Configuration 110
- Printing 111
- Windows Peer-to-peer - SMB 112
- Software Installation 113
- PC Configuration 113
- Windows 95/98/NT 114
- Windows Peer-to-peer - TCP/IP 116
- Page 116 116
- Windows 95/98 118
- Page 119 119
- Page 120 120
- Page 122 122
- Page 124 124
- Page 126 126
- Windows NT 3.51 128
- Page 129 129
- Page 130 130
- Page 132 132
- IOPRINT+ Print Servers 132
- User guide 132
- Serial Port connector pinout 134
- Page 135 135
- Main Screen 137
- Introduction 138
- Page 138 138
- Status Icons 140
- Page 141 141
- Other icons 143
- Page 144 144
- Page 146 146
- Page 148 148
- Action Icons 150
- Menu Options 151
- Page 152 152
- • Using BiAdmin on page 155 154
- Using BiAdmin 155
- Print Server Mode 156
- Page 157 157
- Page 159 159
- Preparation 160
- Print Server Mode - Bindery 161
- Page 162 162
- Page 164 164
- Page 166 166
- Page 168 168
- Page 170 170
- Page 172 172
- Page 174 174
- Page 176 176
- Page 178 178
- Page 180 180
- Page 182 182
- Configuration Data 184
- IOPRINT+ Print Server Data 185
- Novell Print Server Mode 186
- Novell Remote Printer Mode 186
- Novell Printer Numbers 187
- Procedure - NetWare V2, V3 188
- Page 189 189
- Procedure NetWare V4 190
- Page 192 192
- Page 194 194
- Using psconfig 196
- Configuration data 196
- Using PSConfig - NDS Mode 197
- Page 197 197
- Page 200 200
- Page 202 202
- Appendix C WebAdmin 204
- Introduction to WebAdmin 205
- System Requirements 205
- Server Installation 206
- Running the Program 207
- Page 208 208
- Diagnostics options 211
- Settings Button 212
- Checking the Printer Driver 213
- Page 214 214
- Configuration Screens 216
- NetBEUI screen 217
- NetWare screen 218
- Page 219 219
- Page 220 220
- Configure Server screen 222
- Server Status screen 223
- Printer Ports screen 224
- Page 225 225
- Logical Printers screen 227
- Internet Printing screen 228
- Page 229 229
- Page 230 230
- Using WPCONFIG 232
- Page 233 233
- Diagnostics menu 235
- Page 236 236
- Page 238 238
- Page 240 240
- Page 243 243
- Cancelling a Print Job 246
- Page 249 249
- Printer Port screen above 250
- Page 253 253
- SNMP Support 255
- SNMP Settings 256
- Management Station Settings 257
- IOPRINT+ Print Server MIB 258
- PSLogicalPrinterConfig group 259
- PSNetwareConfig group 260
- PSTcpipConfig group 261
- PSAppleTalkConfig group 261
- PSNetbeuiConfig group 262
- PSStatus group 262
- PSIPXStatistics 263
- PSAppleTalkStatistics 263
- PSTcpipStatistics 264
- PSControl group 264
- PSSerialConfig group 265
- Page 266 266
- Using FTP 268
- Page 268 268
- Configuration with FTP 270
- Page 271 271
- Appendix I Troubleshooting 273
- Hardware Problems 275
- Printing problems 276
- Printing - General 277
- Printing - AppleTalk 278
- Page 279 279
- Page 280 280
- Microsoft PowerPoint 282
- Microsoft Works 3.0 282
- More 3.1 282
- QuarkXPress 3.11 282
- Studio/8 and Studio/32 282
- Internet Printing 283
- Page 284 284
- Page 286 286
- Page 288 288
- Page 290 290
- Printing - TCP/IP 292
- Page 293 293
- Page 295 295
- Appendix J Contacting Perle 297
- Who to contact 298
- Page 299 299
- Page 300 300
- Feedback about this manual 302
- Region Address Email 303
- Page 304 304
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